Let’s talk about your room
Send a photo, a floor plan or a question — you will hear back from a person within one business day.
Customer Care
Orders, delivery windows and returns. One inbox, answered by a person in the studio —
usually the same day.
Trade & Contract
Designers, architects and hospitality projects. Mention “trade” in your enquiry
and we will send the project price list.
Warranty & Repairs
Spare parts, refinishing and touch-up kits. Send a photo of the damage and your
order number and we will take it from there.
All enquiries go to
Contact@hmccollective.shop
— replies within one business day, Monday to Friday.
Questions we answer most often
We ship across the continental US, and to Canada and the UK through a
freight partner. International quotes are handled case by case — send your
postcode and the pieces you are considering.
Usually, yes. Send a photo in daylight and, if you can, a physical sample.
We mix our own hard-wax oil in five tones and can adjust the formula to match
an existing floor or cabinet.
Wipe with a damp cloth, avoid standing water and re-oil twice a year with
the care kit supplied with every order. Scratches are sanded and oiled in
place — no refinishing the whole top.
Yes. Share a floor plan and we will return a layout, a materials schedule and
a fixed-price quote. Room projects typically run four to eight weeks.
